---
title: "VoxisLive Refund Policy — 14-Day Withdrawal Right"
description: "14 days to withdraw, no reason required. Used minutes are deducted pro rata. How to request a refund, service-fault refunds, and processing times."
url: https://voxislive.com/refund
language: "en"
source_html: https://voxislive.com/refund
site: "Voxis — real-time voice translation"
og_image: https://voxislive.com/assets/og.png
generated_by: voxislive-markdown-pipeline
---

[Home](https://voxislive.com/) · / · Refunds

LEGAL

# Refund Policy

Simple and consumer-friendly: 14 days to change your mind, minus the minutes you already used.

Effective date: June 17, 2026 · Requests: contact@voxislive.com · Last updated: August 30, 2026

## 1. The 14-day withdrawal right

Consumers in the EU, UK, Türkiye, and applicable jurisdictions have **14 calendar days from purchase** to withdraw from a purchase without giving any reason. Any translation minutes you have already used are deducted pro rata, as set out in section 2 — using minutes does not cancel your withdrawal right.

## 2. How the refund is calculated

Because live AI translation performance begins immediately upon initiating a translation session, any translated minutes you have consumed are deducted, calculated pro rata against the amount paid. Completely consumed minute packs are non-refundable due to third-party AI infrastructure costs incurred.

**Example:** you bought a 600-minute pack and used 60 minutes — 10% of the pack. Your refund is 90% of the purchase price.

## 3. BYOK License (bring your own key)

The **BYOK License** is a one-time digital unlock that is activated on your account immediately after purchase and is delivered in full at that moment: from activation on, Voxis runs on API keys you obtain and pay for yourself, so there is no metered service left for us to deliver. For this reason the BYOK License is **non-refundable once activated**, to the extent permitted by applicable law — the 14-day withdrawal right lapses upon activation under the rules for immediately performed digital content. If activation fails and we cannot activate your license within a reasonable time, you are entitled to a full refund.

## 4. Store purchases (Microsoft Store)

Purchases made directly through the Microsoft Store or third-party app stores are subject to the respective store's refund terms. You must request refunds directly through your Microsoft Account order history. VoxisLive does not process direct refunds for store transactions.

## 5. Cancellations

There is nothing to cancel: VoxisLive sells one-time prepaid minute packs, so no subscription renews and there is no billing cycle to stop. Buying a pack is a single charge, and the minutes stay on your account until you use them. If a recurring plan is ever offered, its renewal and cancellation terms will be shown at checkout.

## 6. Service faults & Outages

If a verified server outage or technical system failure prevents service delivery (unrelated to local network configuration or third-party API rate limits), contact support within 7 days for a minute credit or pro-rata refund.

## 7. Breach of terms & Fraudulent chargebacks

Accounts or device hashes (`device_hash`) suspended or banned due to a breach of our Terms of Service (such as fraudulent activity, illegal wiretapping, or reverse engineering) forfeit all remaining minutes without refund. Initiating an unauthorized chargeback results in immediate account suspension and device banning.

## 8. How to request

Email [support@voxislive.com](mailto:support@voxislive.com) or use the [contact page](https://voxislive.com/contact), including your account email and your payment receipt or order reference.

FAQ

## Common questions

### Do I need to give a reason for a refund?

No. Within 14 days of purchase, no reason is required — used minutes are simply deducted pro rata.

### I used part of my pack. How much do I get back?

The unused share. For example, 60 minutes used from a 600-minute pack means a 90% refund of the purchase price.

### What if the app doesn't work for me at all?

If the service does not work as described and we cannot fix it within a reasonable time, you are entitled to a refund even beyond the 14-day window.

## Keep reading

[Pricing · Pay once, minutes never expire. Packs from 80 min ($6.99) to 2600 min ($149.99), 15 free minutes of the real voice to…](https://voxislive.com/pricing) · [Terms · The agreement between you and VoxisLive when you create an account or use the service.](https://voxislive.com/terms) · [Contact · Reach VoxisLive at support@voxislive.com for integration, plans, refunds or custom support. Report bugs on GitHub.](https://voxislive.com/contact)


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