Problems and how to fix them

More often than not, this warning doesn't mean the cable is missing. The most common cause is Windows blocking microphone access for desktop apps: when Voxis can't open the microphone, it can't set up the outgoing route to the cable either. You'll still hear the other side — the incoming direction doesn't use the microphone — only the translation of your own voice stops.

1. In Windows, open Settings → Privacy & security → Microphone.
2. Make sure the Microphone access switch is on.
3. Right below it, also turn on Let desktop apps access your microphone.
4. Restart Voxis and pick your real microphone in Voxis Settings — not "CABLE Output"; that end belongs to your meeting app.
5. In your meeting app (Zoom, Teams, Meet…), choose CABLE Output (VB-Audio Virtual Cable) as the microphone.

If the problem persists, use the Report a problem button right after trying: from 1.0.65 on, the diagnostics carry the real cause — and when the blocker is a Windows privacy setting, the app now says so on screen too.

On some machines the sound reaches the speakers while Windows's audio-capture layer receives pure silence: you hear everything, Voxis hears nothing. This is a machine-specific driver condition, and Voxis is designed to detect it and route around it.

1. Make sure the app is up to date — Microsoft Store versions update themselves. Current versions notice this condition within about 20 seconds and switch to a backup capture method automatically; the switch shows up in the status line.
2. Confirm the meeting audio is playing through Windows's default speaker: the capture layer can't see sound going to a different device.
3. Open Voxis Settings → Sound check and check that the system-audio meter moves during the meeting.

If the problem persists, use the Report a problem button right after trying: the audio-device map recorded at session start travels with the report and shows which device stayed silent.

When a meeting starts, Voxis switches Windows's default microphone to the virtual cable — but some meeting apps remember a microphone once it's been chosen and keep listening to the old one even after the default changes. When that happens you hear the other side normally; only your translated voice never reaches the call.

1. Open your meeting app's (Zoom, Teams, Meet…) audio settings and choose CABLE Output (VB-Audio Virtual Cable) as the microphone — don't rely on "Default", pick the device by name.
2. In Voxis Settings, make sure your own real microphone is selected; "CABLE Output" should not be chosen there.
3. To verify, turn on Listen to my translation in Voxis Settings: you'll hear the outgoing translation in your own headphones as well. If the translation is in your headphones but not on the other side, the problem is the meeting app's microphone choice.
4. Before an important call, do a ~30-second test call with someone you know — any language pair will do; the only goal is confirming the other side hears Voxis's voice.

If the problem persists, use the Report a problem button right after trying.

Video / Game mode translates the sound coming out of your computer — a video, a game, a stream, anything. It never listens to your microphone; translating your own speech is Meeting mode's job. So if you talk into the microphone and wait for a translation, the app will eventually show a "no system audio" notice.

1. Make sure the content you want translated is actually playing through your computer's speakers or headphones.
2. If you want your own voice translated for someone else, use Meeting mode — that's where the microphone comes in.
3. If content is playing and the app still says no audio is arriving, open Voxis Settings → Sound check and check that the system-audio meter moves.

Two natural waits stack on top of each other: establishing the connection usually takes a few seconds — up to half a minute at busy hours — and Voxis works like a simultaneous interpreter, so the translation runs a few seconds behind the speaker. The waiting indicator on screen tells you which stage you're in.

1. Don't close and restart the session while the indicator says it's connecting — every restart starts the wait over.
2. The first sentences arrive a few seconds after the speech; that's not a bug, it's the nature of simultaneous translation. After the first translation the flow settles on its own.
3. If there's a long stretch of total silence, the app shows a "no system audio" notice — if you see it, check the previous item: most likely nothing is actually playing.

General speech translates fine while proper names get mangled: recognition tries to map a rarely-heard name onto words it already knows. The app has a term list for exactly this — names you add to the list are spelled correctly in the translation.

1. In Voxis Settings → Translation → Terms and proper names, add the names that come up in your meetings or the content you watch, one per line.
2. If you have a long list, load it from a text file with Import from file — it merges with your existing list instead of overwriting it.
3. When you save, a running session picks the list up with a brief reconnect; there's nothing else you need to do.

Voxis draws its interface with Windows's WebView2 component; on some Windows 10 machines that component is missing or clashes with the graphics driver. The steps below resolve nearly all of these cases — try them in order.

1. Install the WebView2 Runtime. Download and install the "Evergreen Bootstrapper" from Microsoft's WebView2 page. Then close Voxis completely — check Task Manager to make sure it isn't lingering in the background — and open it again.
2. Update your graphics driver. A black screen is most often a graphics-driver incompatibility (especially on Intel integrated graphics). Install the latest driver from Device Manager or from the manufacturer's site.
3. If your display scaling is 150% or higher: right-click the Voxis shortcut → Properties → Compatibility → check "Override high DPI scaling behavior" and choose Application.
4. If the problem persists, disable your antivirus temporarily and open the app again — if that turns out to be the blocker, a permanent exclusion is all you need.

If none of that fixes it, write to us via the contact page: with the screen black you can't reach the Report a problem button inside the app, so in this case that's the fastest route.

On some Windows 10 machines that haven't been updated in a long time, a Microsoft system component the app needs (the Visual C++ runtime) can be missing. When that happens, the app closes before it can even show an error window.

1. Run Windows Update, install any pending updates, and restart the computer.
2. Install the app from the Microsoft Store — the Store version brings the required system components with it and keeps them current.
3. If the problem persists, install Microsoft's current Visual C++ package (x64) and open the app again.

If it still won't open, write to us via the contact page — since the app can't start, you can't reach its Report a problem button; including your Windows version in the message speeds things up.

Voxis uses a continuously open internet connection for translation. Some antivirus and security suites, and some VPNs, intermittently cut connections that stay open for a long time. Voxis notices the drop and reconnects on its own, but every drop leaves a gap of a few seconds.

1. If the drops are regular, add Voxis to your antivirus's exclusion list.
2. If you use a VPN, try a different server or a short run with the VPN off — if that changes things, the VPN is the source.
3. If you get frequent drops on Wi-Fi, a wired connection can make a difference too.

If it keeps happening, use the Report a problem button — the timing and pattern of the drops show up in the diagnostics and let us tell the causes apart.

The free tier works on one account per device. If another account has already used the free tier on this computer, accounts created afterwards don't get free minutes — the app shows which account has it, with a masked email address.

1. Use the Switch account button in the warning to sign in to that first account — your remaining free minutes are there.
2. If you'd rather continue with the new account, buy a minute package: purchased minutes are not affected by the device restriction and never expire.

This isn't a malfunction — it's a known limit of the free tier: the free tier translates all 79 languages and can speak 35 of them out loud. When you pick a language without a voice, translation continues uninterrupted as captions.

1. In the language picker, the languages the free voice can't speak are marked — you can see it before choosing.
2. On paid plans, all 79 languages are voiced.

Daily free minutes renew every day at midnight UTC. The counter in the app shows both how much is left today ("3 / 10 min today") and how long until the reset. Daily minutes don't carry over to the next day; purchased minutes, on the other hand, never expire.

This is a deliberate limitation. The daily free minutes are specific to Video / Game mode: the free tier's local voice isn't natural enough to put in the other person's ear during a business call, and we don't want you speaking to someone through it. Meeting mode runs on the regular minutes in your account — including the 15-minute introduction you get at sign-up and any purchased minutes.

Transcripts are saved to Documents\Voxis\Transcripts. Each session lives in its own folder: the transcript, the exports (TXT/SRT/VTT) and — if enabled — the audio recordings, all together in one place.

1. Open the Translation history panel in the app; the Open folder button next to each session takes you straight to the files.
2. You can change the save folder in the Settings → Saving tab.
3. Subtitle files you export land in the same session folder too — you can copy and archive a session as a single folder.