1. The 14-day withdrawal right
Consumers in the EU, UK, Türkiye, and applicable jurisdictions have 14 calendar days from purchase to withdraw from a purchase without giving any reason, provided no translation minutes have been used.
2. How the refund is calculated
Because live AI translation performance begins immediately upon initiating a translation session, any translated minutes you have consumed are deducted, calculated pro rata against the amount paid. Completely consumed minute packs are non-refundable due to third-party AI infrastructure costs incurred.
Example: you bought a 600-minute pack and used 60 minutes — 10% of the pack. Your refund is 90% of the purchase price.
3. Store purchases (Microsoft Store)
Purchases made directly through the Microsoft Store or third-party app stores are subject to the respective store's refund terms. You must request refunds directly through your Microsoft Account order history. VoxisLive does not process direct refunds for store transactions.
4. Recurring plans & Cancellations
Recurring plans renew automatically and can be cancelled anytime from your account billing portal or store subscription management. Cancelling stops future charges; access continues through the paid period.
5. Service faults & Outages
If a verified server outage or technical system failure prevents service delivery (unrelated to local network configuration or third-party API rate limits), contact support within 7 days for a minute credit or pro-rata refund.
6. Breach of terms & Fraudulent chargebacks
Accounts or device hashes (device_hash) suspended or banned due to a breach of our Terms of Service (such as fraudulent activity, illegal wiretapping, or reverse engineering) forfeit all remaining minutes without refund. Initiating an unauthorized chargeback results in immediate account suspension and device banning.
7. How to request
Email [email protected] or use the contact page, including your account email and your payment receipt or order reference.